Why is the ADT Camera Not Working? How to Fix This?
Generally, ADT security cameras are one of the modern surveillance devices that are equipped with the latest technologies. Additionally, these are easy to access and configure but occasionally users face several issues with them, such as ADT camera not working. However, this is a common error that may occur due to network connectivity issues or power outages on the surveillance device.
Further, several other causes are responsible for the camera not working. Similarly, it is necessary to resolve it timely for the optimal camera functioning. In addition, if you are seeking help with the ADT cameras not working error, then walk through this brief guide. Here you find the reasons and the easy troubleshooting methods to fix it.
Why is the ADT Outdoor Camera Not Working?
Moreover, ADT security cameras whether it is indoor or outdoor, reasons are almost similar for them, such as:
- Unstable internet
- Signal barriers
- Using inaccurate login details
- Browser issues
- Improper camera configuration
- Power outage on the security device/battery drainage
- The security device is out of the router’s network range
- Technical glitches and bugs
- Outdated camera firmware
How to Fix the ADT Camera Not Working?
Furthermore, you are now aware of the primary causes behind the outdoor or ADT indoor camera not working problems. Likewise, resolving these errors is necessary to use the security devices efficiently. Here, we share the effective troubleshooting methods to fix these temporary causes behind the not working error, let’s have a look:
Stabilize the Network
If you face issues with the wireless network, ethernet cables are the only solution. For this, connect your router and modem using the network cable. Check that the wire is linked tightly on both ends and the internet is stabilized afterward.
Use the Accurate Admin Details
While you access the ADT camera interface, ensure you have entered the correct admin username and password. Cross-check these details before you mention them on the ADT login window to avoid ADT cameras not working issues.
Eliminate the Signal Barriers
Sometimes users face frequent connection drop-offs. This may happen due to the presence of signal obstructions, such as EMV devices, mirrors, furniture, etc. Therefore, remove these interferences away from your networking device and camera/base station.
Fix the Web Browser Issues
Generally, an outdated browser or presence of the unnecessary data on it gives rise to the ADT Camera Not Working issues. Therefore, eliminate the unnecessary cache and cookies from the web browser and update it if prompted. Also, shift to another web browser if it does not support the given web address.
Correct the Camera Configuration
Additionally, the incorrect camera settings create issues with your camera. If you set the motion detection and sensitivity levels below the recommended, then the ADT camera motion sensor not working, etc. problems arise. Therefore, set the camera settings according to the recommendation. Also, clean the sensors of the camera for better view and coverage.
Place the Camera Within the Router’s Network Range
Sometimes the improper placement of the camera causes ADT outdoor camera not working issues that are very common. Therefore, to resolve these, relocate the security device within the router’s network range to a central location. Also, do not position the camera behind the sheer curtains, glass, trees, etc.
Ensure Sufficient Power Supply
Check that the power cables and adapter are connected appropriately to the electrical outlets. Also, confirm that the power supply comes with the adequate voltage. Additionally, completely charge the camera batteries or recharge them after using them for a given period.
Power Cycle the Camera
To get rid of the technical glitches and bugs, power cycle the surveillance device. For this, turn off the camera and the base station for 30 seconds and wait patiently. After that, plug them back and find out if the connectivity or ADT indoor camera not working errors get fixed.
Upgrade the Firmware
Sometimes network connectivity issues and the camera not working problems appear due to outdated firmware of the surveillance device. So, access the admin panel of the camera and check the dashboard for the update. If it prompts, then follow the on-screen guidelines to complete the firmware update process or reach us to know more.
Factory Reset the ADT Camera
If none of the given methods work to resolve the security device not working issue, then hard reset the camera. Keep in mind this will bring your camera to its default settings and you have to reconfigure it from scratch.
How to Troubleshoot ADT Camera Not Working After Changing WiFi?
Generally, users face issues when they shift to a new wireless network. However, this may happen due to the using incorrect admin details, device compatibility, signal interferences, and more.
Therefore, it is necessary to fix them timely to continue with the normal camera functioning. In the below-mentioned section, we share the effective methods to resolve the ADT camera not working after changing WiFi error, have a look:
- Check that you enter the valid admin username and password for the new network.
- Make sure the device you use to access the camera is compatible with the router’s network and is connected to the 2.4GHz bandwidth.
- Eliminate the signal interferences like microwaves, mirrors, furniture, baby monitors, etc.
- Confirm that the ADT camera and the smartphone are linked to the same home network.
- To fix the technical glitches and bugs, power cycle the camera.
- Look that the camera is connected to the ADT base station or resync it.
- Ensure that the power/network cables are linked properly and are not damaged.
- If nothing else works, hard reset the camera and reconfigure it from scratch.
If you are still seeking more help, visit us here!
FAQs
How to Fix ADT Camera Motion Sensor Not Working?
To fix this, reconnect the ADT camera to the base station, enable the Alert settings, charge the sensor battery, etc.
Why is My ADT camera Not Detecting the Motion?
Initially, check the camera motion settings and enable the Alert option by visiting the camera settings.
How Do I Change the Wifi on My ADT Security Camera?
To change the wifi on your ADT camera, open the app and access the admin account first. After that, click on the Settings icon>Manage Devices>Panel>Device Settings>Scan for network. Hereon, follow the further guidelines that appear on the screen to complete the procedure.
What is the Most Common Error With ADT Surveillance Devices?
The most common problem with ADT cameras is connection failure, which occurs due to an unstable network, poor network connection, glitches, and bugs.